7-Day Money-Back Guarantee
We stand behind the quality of our service. If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase, subject to the conditions below.
Conditions for Refund
To ensure fair use of our policy, refunds are granted under the following circumstances:
- Technical Issues: If you are experiencing technical issues (e.g., inability to connect, severe buffering) that our support team is unable to resolve within 48 hours.
- Incompatible Device: If you are unable to set up the service on your device despite following our installation guides and receiving assistance from support.
- Service Not As Described: If the service differs significantly from what was advertised (e.g., missing major channel packages).
Non-Refundable Situations
We generally do not offer refunds in the following situations:
- Change of Mind: If you simply changed your mind after the 7-day period.
- Internet Issues: If the buffering or connection issues are due to your own internet connection (ISP throttling, slow speed, high latency) and not our servers.
- User Error: If you are unable to set up the service due to lack of technical knowledge and refuse our support team's assistance.
- Violation of Terms: If your account was suspended due to a violation of our Terms of Service (e.g., re-streaming).
How to Request a Refund
To request a refund, please contact our support team via email or the support ticket system. Please include:
- Your Order ID or Transaction ID.
- The email address associated with your account.
- A detailed description of the issue you are facing.
Our team will review your request and aim to process it within 24-48 hours. Refunds will be issued to the original payment method used.